Terms of sale

Welcome to VEPACE. This page sets out the conditions applicable to products purchased through the VEPACE website, including orders, delivery, returns, after-sales service and manufacturer warranty procedures.

VEPACE is a professional reseller of electric mobility products. VEPACE is not the manufacturer of the products presented on the website and does not operate the manufacturers' own technical workshops.

For products covered by a manufacturer or official distributor warranty, VEPACE's role is to assist the Customer, collect the necessary information, open or coordinate the relevant service request and forward the case to the appropriate manufacturer or official distributor when required.

1. Brands Distributed by VEPACE

VEPACE distributes and resells products from various electric mobility brands, including:

  • Dualtron
  • Futecher
  • Egret
  • Kuickwheel
  • HERO
  • Rovoron
  • SPW
  • Teverun
  • Inmotion
  • Minimula
  • Kaabo
  • Lexgo
  • E-Chic
  • Langfeite
  • Minimotors
  • CarbonRevo
  • Etwow
  • Odyssr
  • Kukirin

Warranty procedures may differ depending on the brand, model and product purchased. Customers should therefore refer to the applicable section below as well as the documentation supplied with the product.

2. Products and Product Information

Product descriptions, photographs, technical specifications, dimensions, weight, range, maximum speed, battery capacity and other information displayed on the website are provided for product identification and information purposes.

Manufacturers may update or modify certain technical elements, components, software, packaging or visual details during the lifetime of a product.

Such changes may result in minor differences between the product displayed on the website and the product delivered, provided that the essential characteristics of the product are not materially affected.

Range, battery performance, charging time and maximum speed may vary according to rider weight, road conditions, terrain, temperature, tyre pressure, riding mode, speed, wind, battery condition and other factors.

The Customer is responsible for reviewing the technical characteristics of the product before ordering and for ensuring that the product is suitable for the intended use and location of use.

3. Prices

Prices displayed on the website are expressed in local currency and include applicable taxes unless otherwise stated.

Applicable taxes may be zero. If you are a business or if the applicable tax treatment is important to you, please contact us before placing your order for further information. No return or cancellation will be accepted due to a misunderstanding or lack of awareness of the applicable taxes after the invoice has been issued.

Shipping costs and any additional charges are displayed at checkout where applicable.

Shipping areas, delivery costs and destination restrictions may vary depending on the product and destination. Customers should refer to our FAQ for the latest shipping information.

VEPACE reserves the right to modify its prices, promotions and product availability at any time. Prices applicable to an order are those displayed when the order is confirmed.

In the event of an obvious technical or pricing error, VEPACE reserves the right to cancel the affected order and refund any amount already paid.

4. Orders

Orders are placed through the VEPACE website.

The Customer is responsible for verifying the product, quantity, selected options, delivery address, telephone number and email address before confirming the order.

Once an order has been confirmed and payment has been authorised, an order confirmation may be sent to the email address provided by the Customer.

VEPACE reserves the right to refuse or cancel an order where there is a legitimate reason, including payment failure, suspected fraud, obvious pricing error, stock discrepancy, product unavailability or an inability to fulfil the order under the applicable conditions.

Where an ordered product becomes unavailable, VEPACE may cancel the order and refund the amount paid for the unavailable product.

5. Payment

Payment must be made using one of the payment methods available during checkout.

Unless otherwise stated, full payment must be received before the order is prepared or dispatched.

Payment transactions are processed through secure payment providers. VEPACE does not have access to the complete payment card details entered by the Customer when the payment is processed through the relevant payment provider.

6. Shipping and Delivery

6.1 Shipping information

Shipping destinations, delivery methods, delivery costs and estimated delivery times may vary according to the product and delivery address.

For current information regarding shipping areas, shipping costs and applicable delivery conditions, please refer to our FAQ and to the information displayed during checkout.

Estimated delivery dates are indicative and may be affected by warehouse processing, carrier operations, public holidays, customs procedures, weather conditions, transport restrictions or other logistical circumstances.

6.2 Official brand warehouses

For a number of brands distributed through VEPACE, products may be dispatched directly from the brand's official warehouse or official distribution network serving the Customer's region.

This may include dispatch from the official distribution network of the relevant manufacturer or official distributor, depending on the product and stock availability.

The warehouse used for fulfilment may therefore differ from one product, model or destination to another.

6.3 Delivery inspection

Electric scooters and other electric mobility products are large and valuable products. Customers are strongly advised to inspect the external condition of the package immediately upon delivery.

Where possible, the Customer should:

  • check the package before accepting the delivery;
  • take photographs of any visible damage;
  • clearly record any damage with the carrier;
  • keep the original packaging until the product has been fully checked;
  • contact VEPACE as soon as possible if a serious transport-related problem is identified.

If the package or product appears seriously damaged, the Customer should avoid using the product until the situation has been reviewed.

VEPACE may request photographs, videos, packaging photographs, serial numbers or other evidence in order to determine the appropriate procedure with the carrier, warehouse, manufacturer or distributor.

6.4 Delivery problems

Additional shipping costs caused by an incorrect or incomplete delivery address, absence of the recipient, refusal of an appropriate delivery attempt or other information incorrectly provided by the Customer may be charged to the Customer where applicable.

VEPACE will make reasonable efforts to assist the Customer in resolving delivery issues with the carrier or fulfilment partner.

Please note that once a package has been handed over to the carrier, VEPACE is no longer responsible for any issues that may occur during transit, including but not limited to delays, loss, theft, damage, misdelivery, incorrect delivery, failed delivery attempts, tracking issues, customs delays or holds, or any other incident caused by or occurring while the package is in the carrier’s possession. In the event of a delivery issue, VEPACE will make every reasonable effort to assist you and will file a claim with the carrier when applicable. However, VEPACE cannot issue a replacement or refund while the carrier’s investigation or claim procedure is still ongoing. The outcome of the carrier’s investigation must be determined before VEPACE can take any further action regarding a replacement or refund. Please note that such procedures may take several days and, in some cases, more than three months, depending on the nature of the issue and the carrier’s investigation process.

7. Right of Withdrawal and Returns

The right of withdrawal, return procedure, applicable conditions, return costs and refund procedure are detailed in our dedicated Return & Refund Policy.

Customers should consult the Return & Refund Policy before returning any product.

Due to the size, weight and value of electric scooters and similar products, customers should not return a product without first obtaining the required return instructions or return authorisation where applicable.

Where a return is accepted, the product may be inspected upon receipt before the refund or other applicable remedy is processed.

All original accessories, documents, chargers, keys, components and packaging should be retained whenever possible.

Where permitted by applicable law, any reduction in value resulting from handling beyond what is reasonably necessary to determine the nature, characteristics and proper functioning of the product may be taken into account.

8. Manufacturer Warranty and After-Sales Service

VEPACE is a reseller and is not the manufacturer of the products sold on its website.

Manufacturer and distributor warranty procedures are primarily managed by the relevant brand, manufacturer or official distributor.

VEPACE will make reasonable efforts to assist the Customer with an after-sales request and to coordinate the case with the appropriate manufacturer, distributor or authorised repair network.

VEPACE does not operate the manufacturer's technical workshop and does not have authority to independently approve, refuse or modify a manufacturer's commercial warranty decision.

The final technical assessment of a manufacturer commercial warranty claim may therefore be made by the relevant manufacturer, official distributor or authorised repairer.

Depending on the manufacturer, the Customer may be asked to provide:

  • order number or proof of purchase;
  • product model;
  • serial number;
  • a detailed description of the problem;
  • photographs of the product and affected components;
  • a video showing the problem;
  • additional technical information requested by the manufacturer or distributor.

The manufacturer or official distributor may first attempt to resolve the issue remotely, identify the defective component and send a replacement part where appropriate.

Depending on the case, the manufacturer or distributor may instead require the complete product to be returned to an authorised workshop or direct the Customer to an authorised repairer.

The warranty process may therefore involve technical checks, videos, photographs, remote diagnosis and prior approval before a product is returned.

Nothing in these commercial warranty procedures removes any mandatory rights applicable to the purchase under the law that applies to the Customer.

9. VOLT CORP – Warranty Procedure

This section applies to products from the following brands where the relevant product is supplied through the VOLT CORP European distribution network:

  • Dualtron
  • Futecher
  • Egret
  • Kuickwheel
  • HERO
  • Rovoron
  • SPW
  • Teverun
  • Inmotion
  • Minimula
  • Kaabo
  • Lexgo
  • E-Chic
  • Langfeite
  • Minimotors
  • CarbonRevo
  • Etwow
  • Odyssr

VOLT CORP is the official European distributor within the applicable distribution network for these products.

Products from these brands may be dispatched from official European stock and distribution warehouses serving the relevant market.

9.1 Role of VEPACE

VEPACE coordinates the after-sales request and transmits the information required by VOLT CORP.

VEPACE does not itself operate the VOLT CORP repair workshop and does not independently determine whether a manufacturer commercial warranty claim is accepted.

VOLT CORP's after-sales department may determine the appropriate technical procedure based on the information provided.

This may include:

  • remote technical assistance;
  • identification of the defective component;
  • request for photographs or videos;
  • shipment of a replacement part;
  • return of the product to the VOLT CORP workshop;
  • referral to an authorised repairer.

9.2 Warranty request procedure

  1. The Customer contacts VEPACE with the order information and a clear description of the issue.
  2. VEPACE may request photographs and/or videos demonstrating the problem.
  3. The available information is transmitted to the appropriate after-sales service.
  4. The after-sales service analyses the case and may request additional information.
  5. Where possible, a remote solution or replacement component may be proposed.
  6. If a workshop inspection is required, the Customer receives the appropriate return instructions.

A return must not be sent to VOLT CORP without the required prior return authorisation or service instructions.

9.3 Technical assessment

Only the authorised after-sales service responsible for the case may validate the technical warranty claim and determine the applicable commercial warranty treatment.

The issuance of a return authorisation does not by itself constitute an acknowledgement that the product is defective or that the warranty claim will be accepted.

The returned product may be inspected before any warranty remedy is confirmed.

9.4 Transport costs

For manufacturer/distributor commercial warranty returns handled through VOLT CORP, transport costs to the VOLT CORP workshop are borne by the Customer unless VOLT CORP expressly confirms otherwise in writing.

Where a product must subsequently be returned to the Customer following a commercial warranty procedure, the applicable return transport cost may also remain payable by the Customer unless VOLT CORP expressly confirms otherwise in writing.

VEPACE does not automatically assume or reimburse these transport costs under the manufacturer commercial warranty procedure.

Where applicable mandatory law requires another treatment, such mandatory requirement shall prevail.

9.5 Authorised repairers

Depending on the product and location, VOLT CORP may direct the Customer to an authorised repairer instead of requiring the product to be returned to its workshop.

Availability of authorised repairers may vary by country and may change over time.

9.6 VOLT CORP Warranty Conditions and Service Procedure

For products covered by the VOLT CORP European distribution network, the applicable manufacturer or distributor warranty procedure is handled in accordance with the technical and after-sales procedures established by VOLT CORP.

VEPACE will assist the Customer with the opening and coordination of the warranty request but does not operate VOLT CORP's technical workshop and does not itself determine whether a technical defect is covered by the manufacturer's commercial warranty.

9.6.1 Warranty period

Unless a different warranty period is expressly stated for the specific product, new products covered by the VOLT CORP commercial warranty are generally covered against defects in materials, manufacturing and operation for a period of two (2) years from the date shown on the Customer's proof of purchase.

Batteries supplied to professional customers may be subject to a specific warranty period of one (1) year. The applicable warranty period may depend on the product, customer status and applicable VOLT CORP warranty conditions.

Proof of purchase may be required in order to process a warranty claim.

The commercial warranty does not cover indirect or consequential losses, including loss of business, loss of use, commercial losses or financial losses, except where such limitation is prohibited by applicable law.

9.6.2 Initial failure / opening or commissioning failure

A failure occurring strictly within seven (7) days following the purchase or during the initial commissioning of the product may be treated by VOLT CORP as an after-sales service case in accordance with the procedures applicable to the product.

The applicable after-sales procedure and any resulting remedy shall be determined by VOLT CORP or the authorised after-sales service responsible for the case, following the applicable technical assessment.

9.6.3 Battery maintenance requirements

Batteries are wear components and require appropriate maintenance.

The battery must not be left in a deeply discharged condition for an extended period. Where applicable to the product, a complete and regular recharge should be performed at least once per month, including when the product is not being used.

Battery defects, damage or deterioration resulting from failure to follow the applicable charging and storage instructions, including prolonged deep discharge, prolonged storage without recharging, improper use or failure to perform regular charging, may be excluded from the commercial warranty.

9.6.4 Warranty return authorisation

A product must not be returned to VOLT CORP without prior approval and the applicable return instructions.

Where a warranty return is required, VEPACE will provide the Customer with the relevant instructions or return authorisation procedure.

The issuance of a return authorisation does not constitute an acknowledgement that the product is defective or that the warranty claim has been accepted. It only authorises the return of the product for inspection and assessment.

9.6.5 Products to be returned

Where a complete product must be returned for inspection or warranty service, the Customer must follow the instructions provided by VEPACE, VOLT CORP or the authorised repairer regarding the product, accessories, packaging and documentation to be included.

Where reasonably possible, the Customer should retain the original packaging and all original accessories, including chargers, cables, keys, manuals and other components, until the warranty procedure has been completed.

Failure to provide the items or documentation specifically requested may delay or prevent the processing of the warranty request.

9.6.6 Technical inspection and warranty assessment

Upon receipt of a returned product, the authorised VOLT CORP after-sales service or authorised repairer may inspect and test the product in order to determine the cause of the reported problem and whether the issue is covered by the applicable commercial warranty.

The assessment may include:

  • verification of the product and serial number;
  • verification of the returned components and accessories;
  • visual inspection;
  • technical testing and diagnostics;
  • inspection of electrical and electronic components;
  • verification of battery condition where applicable;
  • verification of possible modifications or unauthorised repairs; and
  • any other technical examination considered necessary by the authorised after-sales service.

Only the authorised VOLT CORP after-sales service or authorised repairer responsible for the case may determine whether the reported technical failure is covered by the applicable commercial warranty.

9.6.7 Warranty remedies

If the product is determined to be defective and the defect is covered by the applicable commercial warranty, the appropriate remedy may, depending on the circumstances and the decision of the authorised after-sales service, include:

  • repair of the product;
  • replacement of a defective component;
  • replacement of the product;
  • issuance of a credit or other commercial remedy where applicable; or
  • another technical solution determined by VOLT CORP or the authorised repairer.

The replacement of a component during a warranty repair does not automatically extend the original warranty period. Unless mandatory law provides otherwise, the warranty applicable to replaced components expires at the end of the warranty period applicable to the original product.

9.6.8 Functional products and non-covered defects

If the inspection determines that the product is functioning correctly, that the reported problem cannot be reproduced, or that the reported defect is not covered by the applicable commercial warranty, the product may be returned without warranty repair.

Where a repair outside the warranty is possible, the Customer may be provided with a quotation or other repair proposal before the repair is carried out.

9.6.9 Warranty exclusions

The VOLT CORP commercial warranty may not cover defects, damage or failures resulting from:

  • normal wear and tear;
  • improper or abnormal use of the product;
  • accidents, falls, impacts or collisions;
  • overloading or use outside the manufacturer's specifications;
  • failure to follow the user manual or maintenance instructions;
  • prolonged battery discharge or improper battery storage or charging;
  • use of non-approved batteries, chargers, electrical components or replacement parts;
  • unauthorised accessories or additional equipment;
  • unauthorised repairs, modifications or transformations;
  • modification of wiring, electronic components or other technical systems;
  • speed unlocking or de-restriction, whether mechanical, electronic or software based;
  • use of software or firmware modifications not authorised by the manufacturer;
  • water damage, liquid damage, corrosion or oxidation;
  • fire, lightning, flooding or other external events;
  • damage caused by a third party;
  • commercial, rental, racing or competition use where such use is not authorised;
  • cosmetic damage that does not affect the functionality or safety of the product; or
  • any other cause expressly excluded under the applicable VOLT CORP warranty conditions.

Minor noises, vibrations or cosmetic characteristics that do not affect the reliability, safety or normal operation of the product may not constitute a warranty defect.

9.6.10 Warranty service through an authorised repairer

Depending on the product, Customer location and availability of the relevant service network, VOLT CORP may require or authorise the Customer to have the product inspected or repaired by an authorised repairer instead of returning the product to the VOLT CORP workshop.

In such cases, the authorised repairer may be required to obtain prior approval from VOLT CORP before performing warranty work.

The repairer may also be required to provide photographs, videos, diagnostic information, a description of the failure and details of the parts used during the repair.

9.6.11 Transport costs under the commercial warranty procedure

Unless VOLT CORP expressly confirms otherwise, transport costs associated with a commercial manufacturer/distributor warranty return may remain payable by the Customer in accordance with the procedure applicable to the relevant product and customer.

VEPACE does not automatically assume or reimburse transport costs arising from the VOLT CORP commercial warranty procedure unless VEPACE or VOLT CORP has expressly confirmed that such costs will be covered.

9.6.12 Return address and shipping instructions

The Customer must not send a product directly to VOLT CORP or to any other workshop unless VEPACE, VOLT CORP or the authorised repairer has expressly provided the applicable return instructions.

Products sent to an incorrect or unauthorised address may be refused, returned or experience significant delays, and VEPACE shall not be responsible for consequences resulting from a return made contrary to the instructions provided.

10. KUKIRIN – Warranty Procedure

Kukirin is handled separately from the VOLT CORP warranty network.

Kukirin operates official warehouses in the USA, UK and EU. Depending on the destination and available stock, products are dispatched from the official warehouse serving the Customer's region.

10.1 Kukirin commercial warranty duration

  • 12 months for most of the product's parts
  • 6 months for the battery

The detailed warranty conditions, exclusions and maintenance requirements may also be specified in the manual supplied with the scooter.

10.2 Kukirin warranty request

Any Kukirin warranty request must contain sufficient information to allow the problem to be assessed.

The Customer may be required to provide:

  • order number or proof of purchase;
  • model and serial number;
  • a clear description of the issue;
  • photographs;
  • a video clearly showing the problem;
  • any additional information requested by Kukirin.

Kukirin may first attempt to resolve the issue remotely or identify the defective component before approving a return.

10.3 Problems reported within 7 days

For a problem reported within 7 days following delivery, Kukirin may, following its assessment and at its discretion, arrange for the scooter to be returned and repaired at its expense.

This procedure is subject to verification of the reported issue and to the applicable Kukirin warranty conditions.

10.4 Problems reported after 7 days

After the first 7 days following delivery, return transport costs are generally borne by the Customer for Kukirin manufacturer warranty procedures, unless Kukirin expressly agrees otherwise.

Depending on the case, Kukirin may provide troubleshooting assistance, replacement components, technical instructions or arrange a repair rather than requesting the complete scooter to be returned.

10.5 Battery maintenance

The Customer must follow the charging, storage and maintenance instructions supplied with the scooter.

Battery issues resulting from prolonged deep discharge, incorrect storage, inappropriate charging, physical damage, modification or misuse may be excluded from the manufacturer warranty.

11. Common Warranty Exclusions

Unless expressly covered by the applicable manufacturer's warranty, warranty coverage generally does not include problems caused by normal wear, misuse, accident, unauthorised modification, improper maintenance or external causes.

Examples include:

  • normal wear of tyres and inner tubes;
  • brake pads and other friction components worn through normal use;
  • brake discs where the issue results from normal wear or improper use;
  • grips, cables, controls and other consumable or wear components;
  • normal battery degradation caused by use and charging cycles;
  • damage caused by an accident, fall, impact or collision;
  • water or liquid damage;
  • corrosion or oxidation caused by environmental exposure;
  • overloading or use above the manufacturer's specifications;
  • incorrect assembly or installation;
  • incorrect charger, battery or electrical equipment;
  • unauthorised replacement parts;
  • unauthorised repairs;
  • modification of wiring or electronic components;
  • speed unlocking or de-restriction, whether mechanical, electronic or software based;
  • firmware or software modifications not authorised by the manufacturer;
  • use contrary to the manufacturer's instructions;
  • commercial rental, racing or competition use where not expressly authorised;
  • cosmetic damage that does not affect the functionality of the product.

For example, the warranty may be refused where a failure is caused by a modified wiring harness, an unauthorised battery or charger, de-restriction, unauthorised accessories, a third-party repair, excessive load, accident, improper use or failure to follow the manufacturer's maintenance instructions.

12. Warranty Returns and Inspection

Products must not be returned under a manufacturer warranty without receiving the appropriate return instructions or authorisation where required.

When a return is authorised, the Customer must follow the instructions provided regarding the product, accessories, packaging and documents that must be included.

Where the manufacturer or distributor requires the original packaging, the Customer should retain the original packaging for the duration of the warranty period whenever reasonably possible.

Upon receipt, the product may be inspected by the manufacturer, distributor or authorised repairer.

If the inspection confirms a warranty-covered defect, the applicable manufacturer or distributor remedy may include repair, replacement of a component, replacement of the product or another approved solution.

If the inspection determines that the problem is not covered by the applicable commercial warranty, the manufacturer or distributor may refuse the warranty claim.

Depending on the manufacturer and applicable procedure, a paid repair or quotation may then be proposed.

If a product is found to be functional or the reported issue cannot be reproduced, the product may be returned without repair and applicable transport or diagnostic costs may remain payable by the Customer where permitted.

A return authorisation is an administrative authorisation to send the product for inspection. It is not confirmation that the product is defective or that the warranty claim has been accepted.

13. Safety, Maintenance and Legal Use

The Customer must use the product in accordance with the manufacturer's user manual and safety instructions.

The Customer is responsible for checking and complying with the regulations applicable in the country and location where the product is used.

This may include rules relating to speed, road use, insurance, registration, protective equipment, minimum age, permitted areas and other conditions.

The Customer must use the appropriate charger supplied or approved by the manufacturer and must follow the manufacturer's battery charging and storage instructions.

Customers must not open, modify or attempt to repair battery packs or electronic components without appropriate technical qualifications and authorisation.

A battery showing swelling, leakage, overheating, unusual odour, physical damage or other abnormal behaviour must not be charged or used until it has been assessed by an appropriate professional.

VEPACE is not responsible for penalties, fines or other consequences resulting from unlawful use, unauthorised modifications or failure to comply with applicable local regulations, to the extent permitted by applicable law.

14. Limitation of Liability

VEPACE is a reseller and cannot be held responsible for technical manufacturing processes, manufacturer design decisions, manufacturer production defects or the internal technical procedures of an external manufacturer or distributor.

VEPACE will use reasonable efforts to assist Customers with after-sales requests and to transmit the information required to the appropriate manufacturer or distributor.

To the maximum extent permitted by applicable law, VEPACE shall not be liable for indirect or consequential losses, including loss of use, loss of business, loss of profits, commercial losses or other indirect costs arising from the use or temporary unavailability of a product.

VEPACE shall not be responsible for damage caused by accident, misuse, negligence, unauthorised modification, improper installation, failure to follow the manufacturer's instructions or intervention by an unauthorised third party, to the extent permitted by applicable law.

VEPACE shall not be responsible for delays caused by manufacturers, distributors, warehouses, carriers, customs, strikes, exceptional transport conditions, natural events or other circumstances outside VEPACE's reasonable control.

15. Circumstances Outside Our Reasonable Control

VEPACE may be affected by circumstances beyond its reasonable control, including supplier interruptions, manufacturer delays, warehouse disruptions, carrier problems, customs restrictions, strikes, natural disasters, public emergencies, technical failures, cyber incidents or other events affecting product availability or delivery.

Where such circumstances occur, VEPACE will use reasonable efforts to inform the Customer and minimise the consequences.

16. Intellectual Property

All trademarks, logos, brand names, photographs, texts, graphics and other materials displayed on the VEPACE website remain the property of VEPACE or their respective owners.

The use of trademarks and brand names on the website is solely for the identification and presentation of the products distributed by VEPACE.

No reproduction, copying or commercial use of website content is permitted without prior written authorisation, except where permitted by law.

17. Privacy and Personal Data

VEPACE processes personal information in accordance with applicable data protection laws.

For more information, please consult our Privacy Policy.

18. Changes to These Terms

VEPACE reserves the right to modify, update or replace these Terms of Sale at any time and without individual notification to Customers.

The updated version will be published on this page and will apply to orders placed after the date on which the updated version is published, unless otherwise required by applicable law.

Changes to these Terms do not modify the contractual conditions applicable to an order that has already been confirmed.

The Customer is responsible for consulting the current version of these Terms before placing a new order.

19. Severability

If any provision of these Terms is found to be invalid, unenforceable or inapplicable, the remaining provisions shall remain in full force and effect to the maximum extent permitted.

The invalid or unenforceable provision shall be applied to the maximum extent legally permitted and, where necessary, replaced by an enforceable provision that most closely reflects its original purpose.

20. Customer Service

Important Warranty Information

VEPACE is the retailer through which the Customer places the order. Manufacturer and official distributor warranty procedures may be handled directly by the applicable brand, distributor or authorised repair network. VEPACE will assist with the administration and coordination of warranty requests but does not operate the manufacturer's repair workshop.

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